The Xiamen Local Tax Bureau is responsible for collecting
taxes in the second largest city in Fujian Province£¬one of
the most prosperous and fast-growing provinces in China. In
1997£¬the Tax Bureau gave PANSKY the mandate to create a solution
that would improve the tax audit and collection system.
At the time of engagement, tax forms in Xiamen were manually
filled out and processed, customer inquiry was mixed with
tax processing systems, the capacity of the Tsx Bureau's computer
systems was limited£¬and the tax audit and collection systems
were not integrated. The Tax Bureau needed not only an overhaul
of its systems, but also a revamp of the way it provided services
to the public and other agencies.
PANSKY provided a solution that fundamentally changed the
way the Tax Bureau conducted its internal administration as
well as the way taxpayers can file their taxes. PANSKY designed
a centralized collection and audit system with interfaces
with other government agencies that enables the Tax Bureau
to integrate its administration, processing, and auditory
services. This system enhances the Tax Bureau's ability to
detect tax violations and require tax administrators to strictly
follow the laws and regulations on tax collection and audit. Furthermore,
it also increases the efficiency of the Tax Bureau's services, and
monitors the Tax Bureau's staff for performance appraisal.
In addition, PANSKY designed an online tax filing system that
reduces tax filing to minutes rather than hours which makes
the latest government regulations easily available to individuals
and customers. Easy access to latest government regulations
also facilitates corporate business and tax planning.
PANSKY's solution is based upon a Wide Area Network (WAN) that
connects relevant departments and offices under the Tax Bureau.
The hub of this WAN is the Tax Bureau's main computer center
where all data is stored and processed£®The system uses the
sybase system 12 platform. PANSKY used the Sunscreen 110G
to implement an Internet security system to prevent attacks
from those accessing the Tax Bureau's service online.
Since the launch in 1998£¬the system created by PANSKY has experienced
large transaction volume and PANSKY has upgraded and expanded
the system significantly. Today£¬the Tax Bureau also has a
telephone service center which is designed by PANSKY£®With
customisation, the platform that PANSKY developed for the
Tax Bureau has been successfully implemented by PANSKY as
solutions for other local tax authorities.